We have two options for shipping: Standard Air and EMS Express. We ship from Monday to Friday with the exception of Japanese national holidays. Orders are usually shipped within one business day but may take up to two business days during Christmas and other busy seasons.
Japan Post is very efficient and very reliable. If you have any concerns about your local postal service, we highly recommend choosing EMS shipping. When you choose EMS shipping, we will e-mail you a tracking number as soon as your package is shipped, and you will be able to track your package online.
Please confirm your address and telephone number as soon as you order and notify us immediately of any changes. Full shipping fees will be charged to re-deliver items returned due to an incorrect shipping address.
Although it is rare for small orders of children's learning materials, purchases may be subject to import taxes, customs duties and fees charged by the destination country. Additional charges for customs clearance are the responsibility of the recipient; we have no control over these charges and cannot predict what they may be. If you have any concerns, you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond original delivery estimates.
Estimated delivery times are as follows:
(business days)North America South America Africa Australia/New Zealand Asia (except China) China Europe Russia
*The number of delivery days for Air Mail is an estimate. Depending on delivery transport, customs clearance, and local handling conditions, delivery can be delayed.
*Air Mail can also be delayed by up to 10 days during the holiday mail rush in December.
